Registration

Metro Prepaid registers each sub meter to the landlord of the property where it is installed. You will be joining the thousands of landlords that register prepaid sub meters with us every month.

Registration information includes:

• Property address
• Landlord name, and contact number
• Nominated bank account
• Landlord date of birth
• Proof of identity
• Copy of a recent Energy Company bill for the metered property

Registration can be done telephonically with our Help Desk in as little as 10 minutes.

Metro Prepaid’s Terms of Service are available on the installation form, prepacked with the meter, on Metro's website at www.metroprepaid.com, or call our help desk and ask us to send you a copy.

With Metro Prepaid, landlords can terminate their contract with 30 days' notice.

Metro Prepaid will look to align tariffs with those set by the landlord's Energy Company

On the landlord’s instructions Metro may also add:
A recovery fee for common areas or Energy Company standing charges

As a fixture the sub meter will transfer to the new landlord unless the parties agree otherwise. The new landlord must contact our helpdesk on 571 933 8557 immediately after transfer to arrange the transfer of the prepaid sub-meter to their name.

The Landlord should set the tariff based on their Energy Company tariff at the time of registration.

Landlords are responsible for informing Metro Prepaid should there be any change to the tariff.

The tariff must be the same that you pay to your energy provider on your main Energy Company meter.

You may adjust this to include :

• a share the electricity used to supply of common areas
• to incorporate a share of the Daily Standing charge for the property

The tariff should be equal to the landlord energy provider rate, however the tariff may be adjusted at the landlord's request to include:

• Common area usage e.g. hallway lighting, shared kitchens
• Fixed or standing charges (payable by the Landlord)

The Landlord should inform Metro Prepaid, so that we can update it on your profile.

Metro Prepaid will willingly assist you port any prepaid sub meter using STS token encryption from your current service provider to Metro Prepaid.

Yes, terms and conditions apply but Metro Prepaid sub-meters can be ported to an alternative service provider if the landlord requests this.

Keeping a record of energy provider meter numbers helps to identify the location of the sub meter.

No, Metro Prepaid sub meters are coded only for use on the Metro Prepaid vending network.

Registration forms must be completed by the landlord. The landlord must fill in all of his/ her required information.

Metro Prepaid sends recoveries to the property owner once a month. We process your transaction on the first day of the new month to ensure we have captured all of the months recoveries.

When recovered as a separate charge item, standing charges impact efficient token purchases.

For example a tenant may wish to top-up by $10 but the meter has a $12 standing charge due. In this instance the top-up fails because the requested top-up is too small to clear the accrued standing charge.

Landlords will be asked to average the standing charge recovery into the tariff.

What this means is that if the Energy Company monthly bill is $900 usage (30c tariff)  + $100 standing charge, then the standing charge is 10% of the bill.

The landlord will adjust the tariff to 33c to assist in recovery of the extra 10% (of total bill) standing charge.