Landlord Meters FAQ
Where in US are the Metro Prepaid prepayment meters available?
Metro Prepaid prepayment sub meters are available from electrical wholesalers across US. Call our help desk on 571 933 8557 to help you locate your closest supplier.
What is the cost of the Metro Prepaid sub-meter?
Metro Prepaid sub meters cost around $68.85 depending on where you buy.
Is it possible to install Metro Prepaid meters in the US?
Metro Prepaid submeters are UL and ANSI certified and have with the ability to purchase Metro Codes using a debit or credit card online or with cash in stores like 7/11, CVS and Walmart. Submeters assist landlords with multi-let properties or ADUs to manage energy usage. For more information visit www.metroprepaid.com
Can I buy replacement terminal covers from Metro Prepaid?
Yes, replacement terminal covers are available from Metro Prepaid.
Can I buy replacement meter seals from Metro Prepaid?
Yes, replacement numbered meter seals are available from Metro Prepaid.
What customers buy Metro Prepaid electric sub meters?
Metro Prepaid helps landlords and tenants to optimize electricity usage. Metro meters are installed rental and multi-let rental properties including: ADUs, Mobile Homes and camp parks. Metro Prepaid submeters also support commercial landlords and tenants that need a sub-metering solution for offices, retail, warehousing and light industrial parks.
Installation - Landlord Electricity
What do I need to do if I want to install a Metro Prepaid sub meter?
Ask a trusted local electrician to install the sub meter for you, electrical sub meters are available from electrical wholesalers across the US. Call us on 571 933 8557 for registration and to activate the sub meter.
Who arranges the installation of the sub meter?
Landlords must choose a local electrician to install the Metro Prepaid electrical sub meter according to NEC and local wiring codes.
Where in US are the Metro Prepaid sub meters available?
Who arranges the installation of the sub meter?
Landlords must choose a local electrician to install the Metro Prepaid electrical sub meter.
Does the Metro Prepaid sub meter replace the main energy company meter?
Metro Prepaid sub meter does not replace the Energy Company meter, they must be connected downstream from the Energy Company meter.
Can I install the Metro Prepaid sub meter myself?
The electrical sub meter must be installed by a technically competent person according to NEC wiring codes and local regulations.
Do I need approval from the local council or energy supplier to install the Metro Prepaid sub meter?
Generally, a Landlord can install a sub meter on private property without any approval, the sub meter must be installed correctly according to NEC wiring codes and local regulations.
Are the Metro Prepaid sub meters ANSI certified?
Yes, Metro Prepaid electric sub meters are UL and ANSI certified.
Can I use my own electrician to install the sub meter?
Yes, Metro Prepaid recommends that you use a trusted local electrician to install your sub meter.
How quickly can I install a Metro Prepaid sub meter?
Metro Prepaid sub meters can be installed in a matter of hours; just purchase one from your nearest wholesaler, appoint an electrician to install it and then call us on 571 933 8557 for registration and to activate the sub meter.
Can Metro Prepaid recommend an electrician for the sub meter installation?
No, Metro Prepaid does not approve electricians. Landlords should select a trusted electrician in their area to complete the installation.
Metro Prepaid does not form alliances with some contractors at the expense of others.
We will support any technically competent electrician.
Must I get a compliance certificate?
Landlords must observe local regulations and request compliance certificates where required.
If my main supply is disconnected, will the Metro Prepaid sub meter work?
No, the sub meter relies on the main Energy Company meter for electricity, if the main supply is disconnected, the sub meter will not work.
Can tenants in 4 different rooms share a single sub meter?
Metro Prepaid recommends that each tenant is allocated a separate sub meter for their room.
What if I need technical support?
Metro Prepaid’s help desk is available 24 hours a day to assist landlords, tenants and installers on 571 933 8557
What if I have a service query?
Metro Prepaid’s help desk is available 24 hours a day to assist landlords, tenants and installers on 571 933 8557
How many Metro Prepaid sub meters can I install on a single property?
Install as many as your Energy Company electricity supply permits. Ask your electrician for advice.
An electrician installed my sub meter but it is not working. Can I take it back to the wholesaler?
No, first call our help desk and ask a technician to trouble shoot.
It is most likely an installation error.
How many sets of seals are there on a Metro Prepaid landlord sub meter?
There are two sets of seals on a Metro Prepaid landlord sub meter:
1. Terminal cover seal/s secure the transparent terminal cover - these can be removed by the electrician and replaced.
2. Factory seals, these seal the white meter enclosure to safeguard the electronic circuits and measuring integrity of the meter and can’t be removed without invalidating the warranty.
Electricians should contact our Help Desk which is available 24hrs if they have difficulty fitting a meter.
You should only return a meter to the Electrical Wholesaler you purchased it from for testing if our Help Desk instructs you to do so.
The team at our Help Desk can resolve most installation problems with you over the phone while on site.
What are the dimensions of the Metro Prepaid METADU electric sub meter?
Dimensions for the Metro Prepaid METADU electric sub meter are a compact:
170.5mm (H) x 108.5mm (W) x 57mm (D)
What is the maximum terminal size of the Metro Prepaid electric sub meter?
The maximum size of the terminal is φ10mm
Should fire prevention equipment be connected to the ring circuit served by a PAYG sub meter?
It is recommended that fire prevention equipment is connected to the landlord’s main panel rather than a circuit controlled by a prepay sub meter.
This removes the risk that an occupants choice to self-disconnect will impact the fire equipment.
Would 10 of the Metro Prepaid single phase meters be sufficient for 10 flats, while having 1 main meter?
Check with your electrician that you have sufficient power available to support 10 sub meters.
You need a panel that divides electrical power feed into subsidiary circuits, providing a protective fuse or circuit breaker for each circuit in a common enclosure.
What is the meaning of low voltage on the meter?
The current supply from the main meter to the sub meter is too low.
Can I replace my energy company meter with a Metro Prepaid meter?
No, it is illegal to use the Metro Prepaid meter as a main meter, we are a private sub metering company and our meter needs to be connected to the metered supply after the main meter. Metro is not an Energy Company and does not supply power to any property or set energy tariffs. We provide a service which assists landlords with multi-tenanted properties to manage energy usage through prepay sub meters
How do I manage tamper risk on electric sub meters?
Metro Prepaid meters have a built-in tamper protection. If the terminal cover is removed while the meter is under load it is programmed to detect a possible tamper and disconnect.
The Metro Prepaid Help Desk can, with the landlord's approval, issue a token "tamper clear" to reconnect the meter.
Meters should be inspected periodically by a competent electrician.
Landlords should monitor tenants' Metro Code purchase history and identify any low or irregular Metro Code purchase activity.