Terms and Conditions

SERVICES AGREEMENT

1. INTERPRETATION
1.1 In this Agreement, unless inconsistent with or otherwise indicated by the context:
111 "Administration Fee" means the fee charged by the Prepaid Supplier for the Services as notified to the Client from time to time and which fees
shall be expressed as a percentage of the Token Consideration but which shall not exceed 8.5% (excluding VAT) of the Token Consideration;
1.1.2 "Agreement" means this agreement for the provision of the Services and includes any a nnexures, appendices or schedules to this agreement;
1.1.3 "Applicable Rate" means the specific tariff rates that the Prepaid Supplier will apply to the consumption of water at the Property from time
to time;
1.1.4 "Bank Charges" means charges levied against the Prepaid Supplier (including but not limited to those levied by any bank, payment gateway or
card merchant) in the course of receiving, processing or transmitting Token Payments;
1.1.5 "Client" means the person responsible for payment to a municipality, water distributor or reseller for water consumed at the Property
(whether that person is the owner of the Property, the authorised agent of the owner, or a lessee of the Property);
1.1.6 "Client Code" means the Supplier Group Code that has been entered into or is recorded in a Prepaid Meter of the Client from time to time;
1.1.7 "Client Proceeds" means the proceeds of the Token Consideration that is payable by the Prepaid Supplier to the Client as contemplated in
clause 5.3.1 below;
1.1.8 "Commercial Property" means any Property that does not qualify as Residential Property;
1.1.9 "Common Area Charge" means an water charge that relates to the Property, or a common area related to the Property, and for which the
Client is liable but which is not accounted for in the Occupant's consumption as recorded by the Prepaid Meter (provided that any such charge
shall represent a true reflection of the actual expense incurred by the Client);
1.1.10 "Instruction" means an instruction issued by the Client to the Prepaid Supplier from time to time, whether telephonically or in writing (including
but not limited to email or telefax);
1.1.11 "Merchant Fee" means actual charge levied against the Prepaid Supplier by Token Vendors
1.1.12 "Meter Equipment" means the Prepaid Meter as well as vending equipment and credit dispensing units;
1.1.13 "Occupant Agreement" means the lease, usage or other agreement in terms of which the Occupant acquires the right to occupy the Property
and/or consume water at the Property;
1.1.14 "Occupant" means the person or persons who occupy the Property and/or consume water at the Property;
1.1.15 "Parties" means the Client and the Prepaid Supplier, and "Party" means any one of them, as the case may be;
1.1.16 "Prepaid Supplier" means Metro Prepaid Proprietary Limited (registration number 2015/341470/07) or any successor in title or permitted
assign from time to time;
1.1.17 "Property" means the Property in respect of which the Services are to be provided (and which is as described in the Registration Form or the
details of which have been provided as part of the Instruction);
1.1.18 "Prepaid Meter" means a pre-paid water dispenser that has been or is to be installed at the Property;
1.1.19 "Registration Form" means the form to which this Agreement is attached and which is to be completed by the Client;
1.1.20 "Regulated Rate" means the regulated or approved water tariff applicable to the supply of water by a licensed water distributor in
the same area from time to time;
1.1.21 "Relevant Laws" means all laws governing the Client in relation to the provision of water at the Property, i ncluding but not limited to the
Rental Housing Act, the Electricity Regulation Act 4 of 2006, all relevant municipal by-laws and regulations, and all other relevant statutory
provisions;
1.1.22 "Rental Housing Act" means the Rental Housing Act 50 of 1999;
1.1.23 "Residential Property" means any Property that would constitute a "dwelling" as contemplated in the Rental Housing Act;
1.1.24 "Services" means Prepaid Metering System administration services including prepaid funds collection, token generation and related
miscellaneous supporting and reporting services;
1.1.25 "Service Fee" means the Administration Fee plus applicable Merchant Fee;
1.1.26 "STS" means Standard Transfer Specification, the global standard for ensuring the inter-operability of different Meter Equipment and Prepaid
Metering Systems, and the transferability of Tokens;
1.1.27 "STS Association" means the Standard Transfer Specification Association, a company not for profit registered in terms of the laws of the
Republic of South Africa under registration number NPC 95/08496/08, and which is responsible for the management and administration of the
STS;
1.1.28 "System" means a software management system utilized for the issuing and redemption of Tokens;
1.1.29 "System Supplier" means the third-party supplier that has been contracted, by the Prepaid Supplier, to provide the System;
1.1.30 "Supplier Group Code" means an STS code used to link Meter Equipment to the System of a particular System Supplier;
1.1.31 "Token" means a uniquely identifiable prepaid voucher, with a specific value, which is issued in respect of a particular Property and which may
be redeemed using Meter Equipment in order to consume water at that Property;
1.1.32 "Token Consideration" means the sum paid by on behalf of the Occupant as consideration for a specific Token;
1.1.33 "Token Water Value" means the value of the water that is made available to the Occupant pursuant to the payment of the Token
Consideration and the issuing and redemption of that Token (and, if applicable, following the deduction of the Service Fee from the Token
Consideration as contemplated in clause 4.1.4 below); and
1.1.34 Token Vendor means a third-party seller of Tokens (including retail outlets and other third party vending points and channels).


1. INTRODUCTION
1.1 The Client has purchased and installed, or is in the process of purchasing and installing, the Prepaid Meter.
1.2 The Client hereby appoints the Prepaid Supplier:
1.2.1 to render the Services to the Client on the terms and conditions recorded in this Agreement.
1.2.2 as its agent to collect payment from the Occupants on its behalf.


2. DURATION
This Agreement shall commence on the date of acceptance of its terms by the Client and shall endure for an indefinite period provided that either Party
may cancel the Agreement by giving the other Party 20 days' written notice of its intention to do so.


3. INSTALLATION AND SET UP
3.1 The Client shall:
3.1.1 appoint an plumber to install the Prepaid Meter;
3.1.2 ensure that the Prepaid Meter has been installed correctly and that a certificate of compliance has been issued by the plumber;
3.1.3 ensure that the Client's electrical installation in relation to the Prepaid Meter complies with all Relevant Laws relating to its
installation, operation, usage and maintenance (and the Prepaid Supplier shall have no responsibility or liability to the Client
in that regard).

SERVICE FEES TO BE BORNE BY CLIENT OR BY OCCUPANT
3.2 In the event that the Property qualifies as a Residential Property, the Client agrees and acknowledges the following:
3.2.1 No person is authorised to make a profit from or to charge any Occupant for the consumption of water at a rate or
at an amount in excess of that expressly authorised by Relevant Laws.
3.2.2 The Applicable Rate shall not exceed the Regulated Rate.
3.2.3 The Service Fees due to the Prepaid Supplier in respect of the Residential Property shall be borne by the Client (and may
be recouped by means of a provision in the sum charged for rental), with the calculation of the Client Proceeds payable
to the Client in terms of clause 5.3.1 below being as follows: Client Proceeds = Token Consideration —Service Fees
3.2.4 Notwithstanding the aforegoing, in the event that the Client provides an Instruction to the effect that the Service Fees
are to be borne by the Occupant, then — to the extent permitted by the Relevant Laws from time to time — the Service
Fees shall be borne by the Occupant, with the result that the Token Water Value is reduced in accordance with the
following calculation: Token Water Value = Token Consideration — Service Fees and in such event the Client warrants
that the Occupants have, in writing in the Occupancy Agreement, duly and irrevocably consented to the deduction of the
Service Fees from the Token Consideration (with the result that there is a corresponding reduction in the Token Water 
Value).
3.2.5 Notwithstanding the provisions of this clause (and to the extent permitted by the Relevant Laws from time to time), the
Client shall be entitled to issue an Instruction to the effect that the Prepaid Supplier shall cause the Common Area Charges
(if applicable) to be borne by the Occupant, whereupon the Common Area Charges shall too be deducted from the Token
Consideration, with the calculation being as follows: Token Water Value = Token Consideration — (Service Fees +
Common Area Charges)
3.3 In the event that the Property qualifies as Commercial Property, the Client agrees and acknowledges the following:
3.3.1 To the extent permitted by Relevant Laws, the Client shall be entitled to provide the Prepaid Supplier with an Instruction:
3.3.1.1 as to the Applicable Rate — subject to the proviso that, where no such Instruction is given, the
Applicable Rate shall be the Regulated Rate;
3.3.1.2 as to whether the Service Fee is to be borne by the Client (as contemplated in clause 3.2.3 above)
or the Occupant as contemplated in clause 3.2.4 above)—subject to the proviso that, where no such
Instruction is given, the Client shall be deemed to have given an Instruction to the effect that the
Service Fee is to be borne by the Occupant;
3.3.1.3 as to whether a Common Area Charge shall apply and whether, if so, it is to be borne by the occupant (as contemplated in clause 4.1.5 above)
3.4 Should the client require Key Change Tokens to Port their meter/s to an alternative Service Provider, Metro Prepaid will provide such tokens
at an Administrative Charge of R500.00 ex VAT.


4. TOKEN ISSUING, PAYMENTS & REPORTING
4.1 Tokens shall be issued:
4.1.1 by such methods as the Prepaid Supplier may reasonably determine from time to time, which methods may include
issuance of printed Tokens to Occupants or electronic issuance via email or SMS messaging;
4.1.2 for any value which an Occupant may request, subject to a maximum or minimum Token value which the Prepaid Supplier
may impose from time to time.
4.2 Within a reasonable period after receipt of funds for the Tokens, payment may be made:
4.2.1 by direct deposit or EFT by Occupants to such bank account as may be nominated by the Prepaid Supplier from time to
time;
4.2.2 by credit card payment through the Prepaid Supplier's website;
4.2.3 by hand-held terminal linked to the Prepaid Metering System;
4.2.4 to participating retailers subscribing to the Prepaid Metering System;
4.2.5 via bank ATMs; or
4.2.6 by such other methods as may be determined from time to time by the Prepaid Supplier.
4.3 The Prepaid Supplier shall:
4.3.1 by the seventh business day of each month, remit to the Client the Client Proceeds, being:
4.3.1.1 where the Client is to bear the Service Fee (as contemplated in clause 3.2.3 above), the Token
Consideration collected by the Prepaid Supplier from the Occupant during the immediately
preceding month less the Service Fee;
4.3.1.2 where the Occupant is to bear the Service Fee (as contemplated in clause 3.2.4 above), the Token
Consideration collected by the Prepaid Supplier from Occupants during the immediately preceding
month, less any other amounts that may be due and payable by the Client to the Prepaid Supplier
from time to time;
4.3.2 keep full and proper accounts and records of all transactions concluded in relation to the Services fora reasonable period;
and
4.3.3 provide the Client with access to relevant reports via a web interface.

5. CHANGE IN SUPPLIER GROUPS
Where this Agreement is terminated for any reason, the Client shall be entitled to request that the Prepaid Supplier provides the key change tokens that
would enable the Client to connect the Prepaid Meter to a system operated by an alternative System Supplier, provided that the Prepaid Supplier shall be
entitled to charge the Client a reasonable administration fee for doing so.


6. APPOINTMENT OF AGENT
The Client hereby nominates, constitutes and appoints the Prepaid Supplier, with power of substitution, to act as its lawful attorney and agent and to do all
that it may do in relation to the Prepaid Meter and the Client Code, including but not limited to:
6.1 requesting any information from the STS Association, its delegated department, its member, its licensee or its service provider to effect any
change that may be required to the Client Code from time to time;
6.2 the reformatting updating, replacement and amendment to the Client Code;
6.3 the reversion of the Supplier Group Code to the default Supplier Group Code for the manufacturer of the Prepaid Meter, including but not
limited to by means of the supply of key change tokens to the Prepaid Supplier.


7. EXCLUSIONS AND LIMITATIONS OF LIABILITY
To the fullest extent permitted by statute:
7.1 The Prepaid Supplier warrants that it is entitled to provide the Services but provides no other warranties, whether statutory, express or implied
(and all such other warranties are excluded save where prohibited by law).
7.2 The Prepaid Supplier does not warrant that the Services will be uninterrupted or error free, nor is any warranty given or implied as to the suitability
of the Services for any particular purpose, notwithstanding that any such purpose may be known or ought reasonably to have been known to the
Prepaid Supplier.
7.3 The Prepaid Supplier shall not be liable for any delay, failure, breakdown, damages, losses, cost, claims, fines or expenses arising from:
7.3.1 the use of or access to the Services by the Client or any Occupant, or from an inability of either the Client or any Occupant to
access or use the Services;
7.3.2 any fault in any Meter Equipment or in the Prepaid Metering System;
7.3.3 any circumstances outside of the reasonable control of the Prepaid Supplier;
7.3.4 the intentional or negligent act or omission of any person not being a duly authorised employee, sub-contractor, agent of the
Prepaid Supplier or any third party not authorised to act in terms of these terms and conditions;
7.3.5 the actions, omissions or service interruptions of any utilities provider or third party service provider, including any
telecommunications, network or electrical service provider.
7.4 Without in any way derogating from the provisions of clauses 7.1 to 7.3, the Prepaid Supplier shall not liable to the Client in any event for loss of
profits or for indirect, incidental, special or consequential damages arising out of or in connection with the performance or non-performance of the
Services or use of any Meter Equipment of Prepaid Metering System. The Client agrees and acknowledges that the supply of water to the
Property is always subject to and dependent on the supply of water by the relevant authorities, and - to the extent permitted by statute,
indemnifies and holds harmless the Prepaid Supplier against any claims from an Occupant or any other person or party that may arise from such
non-supply, interruption, power surge or any other activity not reasonably falling under the control of the Prepaid Supplier.
7.5 Under no circumstances will the Prepaid Supplier be liable for any damages sustained by the Client or its Occupants in circumstances where the
Prepaid Supplier has performed its duties as set out in this Agreement with reasonable care and skill or in accordance with the reasonable standards
of the industry.
7.6 Without in any way derogating from the provisions of clauses 7.1 to 7.5, any liability by the Prepaid Supplier to the Client under this Agreement,
whether arising out of contract or delict, will be limited to direct damages only and shall not exceed, in the case of a claim by any Client, an amount
equal to 150% of the Service Fees charged in the month preceding the month in which the claim arose.


8. INDEMNITY
To the fullest extent permitted by statute and without derogating from any of the other provisions of this Agreement, the Client indemnifies the Prepaid
Supplier and its employees against all losses, damages, costs or expenses (whether direct or indirect) which the Prepaid Supplier may suffer or incur and all
and any claims which may be brought against the Prepaid Supplier and/or its employees by any third party in respect of any loss, liability (whether actua I,
contingent, or otherwise), damage, costs and expenses of any nature whatsoever as a consequence of or which may arise from or be attributable to the
breach by the Client of any of the provisions of this Agreement or any act or omission on the part of the Client or from any other cause whatsoever.


9. UNDERTAKINGS AND ACKNOWLEDGEMENTS BY CLIENT
9.1 The Client warrants that the information provided in the Registration Form and all Instructions are true and correct. The Client shall notify the
Prepaid Supplier, in writing, immediately upon there being any change in the details reflected in the Registration Form.
9.2 The Client confirms that it has the power to enter into and perform its obligations under this Agreement and that it has taken all necessary action
to authorise the execution, delivery and performance of this Agreement, and this Agreement constitutes valid and binding obligations of the Client
and is enforceable against the Client in accordance with its terms.
9.3 The Client confirms that the provisions of this clause 9 and clauses 7, 8 and 10 have expressly and specifically been brought to the attention of the
Client.
9.4 The Client acknowledges that the Prepaid Supplier is neither a generator, supplier or distributor of water.
9.5 The Client warrants that:
9.5.1 it shall comply with the Relevant Laws;
9.5.2 the terms and conditions of the Occupancy Agreement comply with Relevant Laws;

10. AMENDMENTS AND NOTICES
10.1 To the fullest extent permitted by The Prepaid Supplier may amend or substitute any terms or conditions of this Agreement by issuing a notice
addressed to the Client.
10.2 A notice sent to the Client shall be deemed to have been received by the Client within seven (7) days after the date of sending.
10.3 The Client shall be bound by the amendments unless the Prepaid Supplier has been notified otherwise in writing within seven (7) days after
receipt of notice.
10.4 Should any amendment be unacceptable to the Client, the Client will have the right to cancel this Agreement.


11. BREACH
In the event of either of the Parties committing a breach of any of the terms of this Agreement and failing to remedy such breach within a period of ten days
after receipt of a written notice from the other Party calling upon the defaulting Party so to remedy, the aggrieved Party will be entitled, at its sole discretion and without prejudice to any of its other rights in law, either to claim specific performance of the terms of this Agreement, or to cancel this Agreement
and without prejudice to any of its other rights in law, either to claim specific performance of the terms of this Agreement, or to cancel this Agreement
forthwith and without further notice claim and recover damages from the defaulting Party.


12. FORCE MAJEURE
12.1 If either Party is prevented or restricted directly or indirectly from carrying out all or any of its obligations under this Agreement from any
cause beyond the reasonable control of that party (including without limiting the generality of the aforegoing, war, civil commotion, riot,
insurrection, fire, explosion, flood and acts of God), the party so affected shall be relieved of its obligations hereunder during the period
that such event and its consequences continue but only to the extent so prevented and shall not be liable for any delay or failure in the
performance of any obligations hereunder or loss of damages either general, special or consequential which the other party may suffer
due to or resulting from such delay or failure, provided always that written notice shall within 48 (forty eight) hours of the occurrence
constituting force majeure be given of any such inability to perform by the affected party and provided further t hat the obligation to give
such notice shall be suspended to the extent necessitated by such force majeure.
12.2 Either Party invoking force majeure shall use its best endeavours to terminate the circumstances giving rise to force majeure and upon
termination of the circumstances giving rise thereto, shall forthwith give written notice thereof to the other Party.


13. NOTICES AND DOMICILIA
13.1 The Parties choose as their domicilia citandi et executandi their respective addresses set out in this clause for all purposes arising out of or
in connection with this Agreement at which addresses all processes and notices arising out of or in connection with this Agreement, its
breach or termination may validly be served upon or delivered to the Parties.
13.2 For purposes of this Agreement the Parties' respective addresses will be, in the case of:
13.2.1 the Prepaid Supplier: Unit 7-8, The Old Timber Yard, 27 7th Avenue, Maitland, 7405;
13.2.2 the Client: at the Property; or at such other physical street address in South Africa of which the Party concerned may
notify the other in writing.
13.3 Notwithstanding the provisions of clause 13.1, a written notice or other communication actually received by either Party including by
means of a data message shall be adequate written notice or communication to that Party notwithstanding that the notice was not sent
to or delivered at its chosen domicilium address and a data message shall be deemed to have been sent and received at the times and at
the places contemplated by section 23 of the Electronic Communications and Transactions Act 25 of 2002.


14. GENERAL
14.1 Save to the extent contemplated in clause 10 above, no addition to or variation, consensual cancellation or novation of this Agreement
will be of any force or effect unless reduced to writing and signed by the Parties or their duly authorised representatives.
14.2 No latitude, extension of time or other indulgence which may be given or allowed by either Party to the other Party in respect of the
performance of any obligation hereunder, and no delay or forbearance in the enforcement of any right of any Party arising from this
Agreement, and no single or partial exercise of any right by any Party under this Agreement, will in any circumstances be construed to be
an implied consent or election by such Party or operate as a waiver or a novation of or otherwise affect any of the Party's rights in terms
of or arising from this Agreement or stop or preclude any such Party from enforcing at any time and without notice, strict and punctual
compliance with each and every provision or term hereof. No waiver of any right arising from this Agreement or its breach or termination
shall be of any force or effect unless reduced to writing and signed by waiving Party concerned.
14.3 The Parties confirm that they have the power to enter into and perform their obligations under this Agreement and that they have taken
all necessary action to authorise the execution, delivery and performance of this Agreement, and this Agreement constitutes valid and
binding obligations enforceable against the Parties in accordance with its terms.
14.4 Termination or expiry of this Agreement for any cause does not release any Party from any liability which at the time of termination or
expiry has already accrued to such Party or which thereafter may accrue in respect of any act or omission prior to such termination or
expiry.
14.5 If any provision of this Agreement that is not material to its efficacy as a whole is rendered void, illegal or unenforceable in any respect
under any law of any jurisdiction, the validity, legality and enforceability of the remaining provisions are not in any way affected or impaired
thereby and the legality, validity and unenforceability of such provision under the law of any other jurisdiction are not in any way affected
or impaired.
14.6 This Agreement is governed by and shall be construed in accordance with the laws of South Africa.
14.7 The Parties acknowledge that there may be circumstances during the currency of this Agreement where implementation of certain
provisions of this Agreement may not be feasible, in which event the parties shall negotiate with each other in good faith with a view to
achieving a mutually satisfactory alternative, failing which the provisions of this Agreement shall prevail.
14.8 The Client shall not be entitled to cede or assign any of its obligations in terms of this Agreement without the written consent of the Prepaid
Supplier.
14.9 Any change in ownership or control of the Prepaid Supplier shall not be grounds for termination of this Agreement by the Client and the
Prepaid Supplier shall be entitled to cede and assign any of its rights and obligations in terms of this Agreement by the delivery of written
notice to the Client at any time.
14.10 Save to the extent contemplated in clause 10 above, this Agreement constitutes the whole Agreement between the Parties as to the
subject matter hereof and no agreements, representations or warranties between the Parties regarding the subject matter hereof other
than those set out herein are binding on the Parties.
14.11 The Client agrees and records that:
14.11.1 Instructions may be given telephonically and the Agreement may be entered into by means of an oral acceptance
conveyed by the Client to the Prepaid Supplier telephonically;
14.11.2 The Client grants the Prepaid Supplier the right to record on audio tape (or any other format) any conversations the
Prepaid Supplier may have with the Client.

 

Metro Prepaid Support

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Metro Prepaid Support