Registration

Who can register a Metro Prepaid sub meter?

Metro Prepaid registers each meter to the owner of the property where it is installed. Join the thousands of property owners that register sub meters with us every month.

What information is required to register a Metro Prepaid sub meter?

Registration information includes:

  • Property address
  • Property owner name, ID and contact number
  • Nominated bank account

How long does it take to register a Metro Prepaid sub meter?

Registration can be done telephonically with our Help Desk in as little as 10 minutes.

Where can I view the Metro Prepaid terms and conditions?

Metro Prepaid’s terms and conditions are available on the installation form, prepacked with the meter, or call our help desk and ask us to send you a copy.

How long is the contract?

With Metro Prepaid, property owners can terminate their contract with 30 days' notice.

What happens to the meter if I sell my property?

As fixture the meter will transfer to the new owner unless the parties agree otherwise. The new owner must contact our helpdesk on 087 354 5566 immediately after transfer to arrange the transfer of the prepaid meter to their name.

Who sets the tariff?

Metro prepaid standard fee will be based on the municipal tariff set, updating the tariff when municipal tariffs increase is part of the service.

What do I do if I’m am not happy with the tariff?

Speak to our help desk you might be on the incorrect tariff. Residential tenants can ask their landlords to pay our fee.

Why is my tariff not the same as the municipal tariff?

The tariff should be equal to the municipal rate, however the tariff may have been adjusted at the owners request to include:

  • Common area usage
  • Fixed charges
  • Service fee

The tariff may also be impacted by how you pay.

What happens when the tariff increases?

Metro Prepaid automatically adjusts your tariff when municipal tariff changes.

Can I port my meter to Metro Prepaid?

Metro Prepaid will willingly assist you port any STS prepaid sub meter from your current service provider to Metro Prepaid.

Can I port my Metro Prepaid sub meter to another service provider?

Yes, terms and conditions apply but Metro Prepaid sub meters can be ported to an alternative service provider if the property owner requests this.

Why did metro prepaid request my municipal meter number?

Keeping a record of municipal meter numbers helps to identify the location of the sub meter.

I’ve bought a new Metro Prepaid sub meter. Can I register it to a different service provider?

No, Metro Prepaid sub meters are coded only for use on the Metro Prepaid vending network.

Metro Prepaid Support

_+

Metro Prepaid Support