Meter FAQ

Where in South Africa are the Metro Prepaid sub meters available?

Metro Prepaid sub meters are available from plumbing wholesalers across South Africa. Call our help desk on 087 354 5566.

What is the cost of the Metro Prepaid sub meter?

Water sub meters cost around R2500.00 depending on where you buy, the meters are available at most of the plumbing wholesalers.

What are the specifications on Metro Prepaid sub meter?

Technical specifications: (Water sub meter)

  • 22mm and 25mm NSP and BSP thread.
  • Compatible with pulse meter
  • Glass-reinforced nylon body
  • Infrared or radio communications
  • Switching range of 1litres per hour to 5,000litres per hour
  • Mounting can be vertical or horizontal
  • Pressure range 0.2 bar to 16 bars
  • Above or below-ground installation
  • Data logger-365 days of hourly consumption data
  • IP68 waterproof rating
  • Battery span of seven to nine years (depending on use) radio frequency 433MHz.
  • Operating temperature -10 degree Celsius to 50 degrees Celsius.
  • In excess of 10,000 valve operations.

Installation - Water

What do I need to do if I want to install a Metro Prepaid water sub meter?

Ask a trusted local plumber to install the meter for you, meters are available from plumbing wholesalers across South Africa. Call us on 087 354 5566 for registration and to activate the meter.

Who arranges the installation?

Landlords or property owners must choose a local plumber to do the installation of the Metro Prepaid sub meter.

Does the Metro Prepaid water sub meter replace the council meter?

No, Metro Prepaid sub meters do not replace the council meter, they must be connected downstream the council meter.

Where in South Africa are Metro Prepaid water sub meters available?

Metro Prepaid sub meters are available from plumbing wholesalers across South Africa. Call our help desk on 087 354 5566.

How quickly can I install a Metro Prepaid water sub meter?

Metro Prepaid sub meters can be installed in a matter of hours, purchase one from your nearest wholesaler, appoint a plumber to install it and then call us on 087 354 5566 for registration and to activate the meter.

Can Metro Prepaid recommend a plumber for the meter installation?

No, Metro Prepaid does not form alliances with some contractors at the expense of others, we will support any technically competent plumber.

Can I use my own plumber to install the sub meter?

Yes, Metro Prepaid recommends that you use a trusted local plumber to install to install your meter.

Must I get a compliance certificate?

Property owners must observe local regulations and request a compliance certificate where required.

Are the Metro Prepaid water sub meters SABS, IP68 and NRCS approved?

Yes, Metro Prepaid sub meters have both SABS, IP68 and NRCS approved.

How long do the Metro Prepaid water sub meter battery last?

This depends on the usage, but it is expected to last an average of 8 years.

Can I replace my battery in my water meter handset (keypad)?

The battery keypad can’t be replaced. The keypad must be returned. There is no charge to swap a keypad.

How many Metro Prepaid sub meters can I install on a single property?

Install as many as your water supply permits. Ask your plumber for advice.

If my municipal prepaid meter is out of credit, will the Metro Prepaid sub meter work?

No, the sub meter relies on the main meter for supply, if the main meter is disconnected or out of credit, the sub meter will not work.

As soon as your municipal meter has credit, the sub meter will work.

Can tenants in 4 different rooms share a single meter?

Metro Prepaid recommends that each tenant is allocated a separate meter for their room.

In what direction should water flow through the meter?

Water must flow first through the volumetric (readable) meter and then through the control unit (digital display).

What if I have a service query?

Metro Prepaid’s help desk is available to assist, owners, tenants and installers from 8am to 8pm, 7 days a week on 087 354 5566

What if I need technical support?

Metro Prepaid’s help desk is available to assist, owners, tenants and installers from 8am to 8pm, 7 days a week on 087 354 5566

Do I need approval from the municipality to install the metro prepaid sub meter?

Generally, a property owner can install a sub meter on private property without municipal approval, the meter must be installed correctly according to local regulations.

Can I install the metro prepaid sub meter myself?

The meter must be installed by a technical competent person according to regulations.

Will I be able to install a Metro Prepaid sub meter in a remote rural location?

Yes, Metro Prepaid meters can be installed anywhere in South Africa.

What is a suspended sediment strainer for?

Water sub meters must be protected by a suspended sediment strainer (sold separately).

Can I install my Metro Prepaid water sub meter underground?

Metro Prepaid recommends that its water sub meters are wall mounted.

A plumber installed my meter but it is not working. Can I take it back to the wholesaler?

Call our Help Desk and speak to a technician.

Metro Prepaid Support

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Metro Prepaid Support