Information for Tenants

What if I have a service query?

Metro Prepaid’s help desk is available to assist, owners, tenants and installers from 8am to 8pm, 7 days a week on 087 354 5566

Should I ask my landlord to install a metro sub meter?

Metro Prepaid sub meters help tenants in the following ways:

  1. Knowing how much water you are using helps you to use less
  2. You can be sure how much of your water budget you are spending
  3. Metro Prepaid offers lots of different ways to buy tokens

I am a tenant with a Metro Prepaid sub meter, I am moving out but still have credit on my meter can I get a refund?

Metro Prepaid will already have paid, or soon be paying, the money for the credit you have bought to the property owner. Please contact your landlord to request a refund.

What is the cheapest to buy tokens?

Self-vend tokens are cheapest but require the property owner to collect payments from tenants. For tenants Speed Pay combines almost instant token delivery with convenience.

What if I need technical support?

Metro Prepaid’s help desk is available to assist, owners, tenants and installers from 8am to 8pm, 7 days a week on 087 354 5566

Metro Prepaid Support

_+

Metro Prepaid Support