Metro Prepaid’s help desk is available to assist, owners, tenants and installers from 8am to 8pm, 7 days a week on 087 354 5566
Metro Prepaid’s help desk is available to assist, owners, tenants and installers from 8m to 8pm, 7 days a week on 087 354 5566
Yes, speak to our help desk on 087 354 5566 about making provision for this in the tariff.
Speak to our help desk on 087 354 5566 about including this in your tariff, tariffs can be adjusted from time to time to recover the actual usage.
The meter has been designed to be resistant to tampering but tenants may devise ways to by-pass the meter.
Landlords should manage their risk by monitoring usage against amounts collected and conduct site inspections where required.
Metro Prepaid basis its tariff on municipal tariffs. On instruction from the landlord we can change tariff to an alternative municipal tariff.
Metro Prepaid will only block meters that are connected illegally e.g. By passing the council meter.
Yes, call our help desk on 087 354 5566 if you need support with a sectional title installation.
Metro Prepaid pays the property owner during the 1st week of every month.
Owners who have concerns about the assurance of payments may refer to our self-vend options
Metro prepaid collects the money from the tenants for their usage and pays this money to the property owners so that they may top up their council prepaid meter or pay their credit account with the council.
As fixture the meter will transfer to the new owner unless the parties agree otherwise. The new owner must contact our helpdesk on 087 354 5566 immediately after transfer to arrange the transfer of the prepaid meter to their name.
Metro prepaid services and costs including the generating of tokens, bank charges, administration and collection fees.
Depending on the owner’s instructions, the fee can either be deducted from the amount recovered for the owner or it can be added to the tariff.
Please read the terms and conditions, for more information on relevant regulation.
This is a collection service fee, when you buy tokens in stores, at ATM’s via credit cards, this is included in Metro Prepaid’s administration fee.
If your Metro Prepaid sub meter is stolen please report the theft to the police and inform our help desk of the meter number so that we can block the meter.
The stolen meter will not be able to be used, while blocked.
Yes, please contact the Metro Prepaid help desk and ask to zero the credit quoting your meter number.
The battery keypad can’t be replaced. The keypad must be returned. There is no charge to swap a keypad.
Ask a trusted local plumber to install the meter for you, meters are available from plumbing wholesalers across South Africa. Call us on 087 354 5566 for registration and to activate the meter.
This depends on the usage, but it is expected to last an average of 8 years for water meters.
Metro Prepaid Support